Penerapan Budaya Mutu Melalui Pendekatan QCC untuk Pengembangan SDM Tim Medis dan Non Medis Guna Meningkatkan Inovasi di Rumah Sakit dan Klinik Charitas Group Sumatera Selatan

Setiawan Setiawan; Alfandias  Seysna Putra; Dana Nasihardani; Puput Rahmawati; Hibarkah Kurnia

doi:10.52436/1.jpmi.3435

Penulis

Setiawan Setiawan Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
Alfandias Seysna Putra Program Studi Teknik Sipil, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
Dana Nasihardani Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
Puput Rahmawati Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
Hibarkah Kurnia Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia

DOI:

https://doi.org/10.52436/1.jpmi.3435

Kata Kunci:

Inovasi, Kaizen, Klinik, Mutu Layanan, Quality Control Circle, Rumah Sakit

Abstrak

Charitas Group merupakan jaringan penyedia layanan kesehatan yang berkomitmen dalam meningkatkan kualitas pelayanan di Sumatera Selatan dan sekitarnya. Salah satu tantangan utama yang dihadapi adalah pencapaian Key Performance Indicator (KPI) terkait nilai inovatif, di mana setiap rumah sakit diharapkan menghasilkan minimal empat inovasi per tahun dan setiap klinik satu inovasi per tahun. Untuk mengatasi tantangan ini, Charitas Group menerapkan metode Kaizen atau perbaikan berkelanjutan melalui pengembangan program Quality Control Circle (QCC) yang melibatkan seluruh karyawan, atau yang dikenal sebagai Insan Charitas. Program ini dilakukan secara hibrid, dengan pelatihan Kaizen dan QCC secara luring yang mencakup delapan langkah pemecahan masalah, serta evaluasi penerapan QCC secara daring. Hasil dari implementasi program ini menunjukkan peningkatan kualitas inovasi di seluruh rumah sakit dan klinik dalam jaringan Charitas Group sebanyak 41%. Dengan demikian, penerapan QCC terbukti efektif dalam meningkatkan budaya inovasi dan mutu layanan kesehatan di Charitas Group.

Unduhan

Data unduhan belum tersedia.

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