Penerapan Budaya Mutu Melalui Pendekatan QCC untuk Pengembangan SDM Tim Medis dan Non Medis Guna Meningkatkan Inovasi di Rumah Sakit dan Klinik Charitas Group Sumatera Selatan

Penulis

  • Setiawan Setiawan Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
  • Alfandias Seysna Putra Program Studi Teknik Sipil, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
  • Dana Nasihardani Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
  • Puput Rahmawati Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia
  • Hibarkah Kurnia Program Studi Teknik Industri, Fakultas Teknik, Universitas Pelita Bangsa, Indonesia

DOI:

https://doi.org/10.52436/1.jpmi.3435

Kata Kunci:

Inovasi, Kaizen, Klinik, Mutu Layanan, Quality Control Circle, Rumah Sakit

Abstrak

Charitas Group merupakan jaringan penyedia layanan kesehatan yang berkomitmen dalam meningkatkan kualitas pelayanan di Sumatera Selatan dan sekitarnya. Salah satu tantangan utama yang dihadapi adalah pencapaian Key Performance Indicator (KPI) terkait nilai inovatif, di mana setiap rumah sakit diharapkan menghasilkan minimal empat inovasi per tahun dan setiap klinik satu inovasi per tahun. Untuk mengatasi tantangan ini, Charitas Group menerapkan metode Kaizen atau perbaikan berkelanjutan melalui pengembangan program Quality Control Circle (QCC) yang melibatkan seluruh karyawan, atau yang dikenal sebagai Insan Charitas. Program ini dilakukan secara hibrid, dengan pelatihan Kaizen dan QCC secara luring yang mencakup delapan langkah pemecahan masalah, serta evaluasi penerapan QCC secara daring. Hasil dari implementasi program ini menunjukkan peningkatan kualitas inovasi di seluruh rumah sakit dan klinik dalam jaringan Charitas Group sebanyak 41%. Dengan demikian, penerapan QCC terbukti efektif dalam meningkatkan budaya inovasi dan mutu layanan kesehatan di Charitas Group.

Unduhan

Data unduhan belum tersedia.

Referensi

O. B. Kusumawardhani, “Pemahaman Akreditasi Dan Karakteristik Individu Terhadap Kinerja Karyawan Rumah Sakit,” J. Manaj. Dayasaing, vol. 23, no. 1, pp. 51–58, 2021, doi: 10.23917/dayasaing.v23i1.13939.

F. S. Parhusip and S. O. Hastuti, “Hubungan Antara Motivasi Kerja Perawat Dengan Kepuasan Kerja Perawat Di Charitas Hospital Kenten,” Action Res. Lit., vol. 8, no. 1, 2024, doi: 10.46799/arl.v8i2.250.

J. M. Manurung, T. Q. M. Melalui, P. Malcolm, R. Sakit, and J. M. Manurung, “Kajian Implementasi Mutu dengan Pendekatan Integrasi Six Sigma dan TQM Melalui Penilaian Malcolm Baldridge di Rumah Sakit Charitas Palembang,” J. Adm. Rumah Sakit Indones., vol. 3, no. 2, 2017, doi: 10.7454/arsi.v3i2.2218.

Endah Pravita Putri Aldia Pratama, Safinah Annajah, Khansa Adristi, and Acim Heri Iswanto, “Analisis Penerapan Lean Six Sigma dalam Peningkatan Kualitas Pelayanan di Rumah Sakit,” J. Vent., vol. 1, no. 2, pp. 122–133, 2023, doi: 10.59680/ventilator.v1i2.311.

M. Fikri Baisalim, D. Soediantono, and S. Staf dan Komando TNI Angkatan Laut, “Literature Review of Quality Control Circle (QCC) and Implementation Recommendation to the Defense Industries,” J. Ind. Eng. Manag. Res., vol. 3, no. 2, pp. 2722–8878, 2022, [Online]. Available: http://www.jiemar.org

D. Zhang, Y. Yan, and T. F. Liu, “Key factors influencing the effectiveness of hospital quality management tools: using the quality control circle as an example-a cross-sectional study,” BMJ Open, vol. 12, no. 2, pp. 1–13, 2022, doi: 10.1136/bmjopen-2021-049577.

D. Zhang, M. Liao, Y. Zhou, and T. Liu, “Quality control circle: A tool for enhancing perceptions of patient safety culture among hospital staff in Chinese hospitals,” Int. J. Qual. Heal. Care, vol. 32, no. 1, pp. 64–70, 2020, doi: 10.1093/intqhc/mzz094.

S. Chen, Z. Guo, X. Huang, and Z. Yin, “Construction of a New Model of Contactless Medical Services for Outpatients Based on the Project-Achieving Quality Control Circle,” J. Clin. Nurs. Res., vol. 7, no. 4, pp. 29–37, 2023, doi: 10.26689/jcnr.v7i4.4953.

Y. Syahrullah, R. A. Imran, T. P. Adhiana, and M. Krisnawati, “Improvement of Education Quality Using Quality Control Circle Methods Based on Fulfillment of ISO 21001?: 2018 Requirements,” Proc. Second Asia Pacific Int. Conf. Ind. Eng. Oper. Manag. Surakarta, Indones. 2021, pp. 2540–2548, 2021.

Sely Aprianda Syah Putri, Wahyu Rizky, and Mirah Rejeki, “Sosialisasi Pengembangan SDM dalam Peningkatan Mutu Pelayanan di Rumah Sakit,” J. Pengabdi. Ilmu Kesehat., vol. 4, no. 2, pp. 56–61, 2024, doi: 10.55606/jpikes.v4i2.4078.

B. Setiawan and D. Soediantono, “Benefits of Quality Control Circle (QCC) and Proposed Applications in the Defense Industry: A Literature Review,” Int. J. Soc. Manag. Stud., vol. 3, no. 4, pp. 13–22, 2022.

J. Mo, H. Shen, B. Lv, and F. Huang, “Study on the effect of quality control circle activities on hospital infection control,” Int. J. Clin. Exp. Med., vol. 14, no. 7, pp. 2110–2116, 2021, [Online]. Available: https://www.embase.com/search/results?subaction=viewrecord&id=L2013156652&from=export

C. Pimentel, “PDCA Protocol to ensure a Data-Driven Approach for Problem-Solving,” no. February, pp. 4937–4949, 2023, doi: 10.46254/an12.20220973.

D. Zhang, M. Liao, and T. Liu, “Implementation and promotion of quality control circle: A starter for quality improvement in chinese hospitals,” Risk Manag. Healthc. Policy, vol. 13, pp. 1215–1224, 2020, doi: 10.2147/RMHP.S261998.

N. H. Tang et al., “The association between the participation of quality control circle and patient safety culture,” Int. J. Environ. Res. Public Health, vol. 17, no. 23, pp. 1–14, 2020, doi: 10.3390/ijerph17238872.

J. Zou et al., “Sustained Improvement of Appropriateness in Surgical Antimicrobial Prophylaxis with the Application of Quality Control Circle,” Risk Manag. Healthc. Policy, vol. 16, pp. 347–356, 2023, doi: 10.2147/RMHP.S398692.

I. Wanzenböck, J. H. Wesseling, K. Frenken, M. P. Hekkert, and K. M. Weber, “A framework for mission-oriented innovation policy: Alternative pathways through the problem-solution space,” Sci. Public Policy, vol. 47, no. 4, pp. 474–489, 2020, doi: 10.1093/scipol/scaa027.

A. Realyvásquez-Vargas, K. C. Arredondo-Soto, J. L. García-Alcaraz, and E. J. Macías, “Improving a manufacturing process using the 8ds method. A case study in a manufacturing company,” Appl. Sci., vol. 10, no. 7, 2020, doi: 10.3390/app10072433.

D. A. Taufik, “PDCA Cycle Method implementation in Industries: A Systematic Literature Review,” IJIEM - Indones. J. Ind. Eng. Manag., vol. 1, no. 3, p. 157, 2020, doi: 10.22441/ijiem.v1i3.10244.

A. S. Shinde and U. S. Patil, “Analysis of Rejection in Sealing, Cutting and Packing Shop by USING 7QC Tools,” Journal, I. R. J. E. T, vol. 7, no. 9, pp. 7–10, 2020.

W. Liu et al., “Quality Control Circle Practices to Improve Mask-Wearing Compliance by Patients Diagnosed with Tuberculosis During External Examinations,” Patient Prefer. Adherence, vol. 18, pp. 227–237, 2024, doi: 10.2147/PPA.S445632.

M. R. Suryoputro, M. Sugarindra, and H. Erfaisalsyah, “Quality Control System using Simple Implementation of Seven Tools for Batik Textile Manufacturing,” IOP Conf. Ser. Mater. Sci. Eng., vol. 215, no. 1, pp. 0–10, 2017, doi: 10.1088/1757-899X/215/1/012028.

M. Bahadori, E. Teymourzadeh, F. F. Bagejan, R. Ravangard, M. Raadabadi, and S. M. Hosseini, “Factors affecting the effectiveness of quality control circles in a hospital using a combination of fuzzy VIKOR and grey relational analysis,” Proc. Singapore Healthc., vol. 27, no. 3, pp. 180–186, 2018, doi: 10.1177/2010105818758088.

##submission.downloads##

Diterbitkan

2025-04-20

Cara Mengutip

Setiawan, S., Seysna Putra , A. ., Nasihardani, D., Rahmawati, P., & Kurnia, H. (2025). Penerapan Budaya Mutu Melalui Pendekatan QCC untuk Pengembangan SDM Tim Medis dan Non Medis Guna Meningkatkan Inovasi di Rumah Sakit dan Klinik Charitas Group Sumatera Selatan. Jurnal Pengabdian Masyarakat Indonesia, 5(2), 209-217. https://doi.org/10.52436/1.jpmi.3435